Acceptance of Terms
By using the services of The Glass Shop LLC ("Company," "we," "our," or "us") or accessing our website, you ("Customer," "you," or "your") agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services or website.
These terms apply to all customers, website visitors, and users of our glass installation, repair, and related services in Southwest Missouri and surrounding areas.
Written Documents Control
Written invoices, contracts, and manufacturer warranty documents control over website content in the event of any conflict. This website provides general information only and does not constitute a binding agreement.
Services Provided
The Glass Shop LLC provides professional glass installation, repair, and replacement services including:
- Automotive glass replacement and repair (windshields, side windows, back glass)
- Residential window installation and repair
- Commercial storefront and curtainwall systems
- Custom shower enclosures and bathroom glass
- Mirror installation and custom glass cutting
- Emergency glass repair services
- Glass consultation and estimation services
Service Estimates and Pricing
Free Estimates
We provide free, no-obligation estimates for all glass services. Estimates are valid for 30 days from the date provided unless otherwise specified.
Pricing and Payment
- Final pricing may vary from estimates based on actual measurements and site conditions
- Payment is due upon completion of services unless other arrangements are made in writing
- We accept cash, check, and major credit cards
- A deposit may be required for large commercial projects or special-order materials
- Additional charges may apply for after-hours, weekend, or emergency services
Warranties and Guarantees
Workmanship Warranty
We provide workmanship coverage for installation-related defects for one (1) year from the completion date, subject to exclusions and conditions.
Material Warranties
Glass, hardware, and related products are covered by the applicable manufacturer's written warranty for the specific product installed. Coverage duration and scope vary by product and manufacturer and are provided with your documentation.
Automotive glass installations include workmanship coverage against installation-related defects such as leaks or wind noise, subject to written warranty terms and exclusions.
Warranty Conditions
Warranty service is conditioned on timely notice, reasonable access to the installation site, and proper maintenance.
Customer Responsibilities
As our customer, you agree to:
- Provide accurate information about the project requirements and site conditions
- Ensure safe and clear access to work areas
- Obtain any necessary permits or approvals required by local authorities
- Make payment according to agreed terms
- Inspect completed work promptly and report any concerns within 7 days (failure to report visible defects within 7 days constitutes acceptance of the work as completed)
- Follow care and maintenance instructions provided
- Allow reasonable access for warranty service if needed
Limitations and Exclusions
The following are NOT covered under our warranties:
- Damage due to normal wear and tear, aging, or weathering
- Damage caused by accidents, impact, vandalism, or acts of nature
- Improper maintenance or cleaning with abrasive materials
- Modifications or repairs performed by others
- Pre-existing conditions not disclosed during initial assessment
- Building settlement, structural movement, or foundation issues
- Consequential or indirect damages
Cancellation and Rescheduling
Customer Cancellations: You may cancel or reschedule appointments with at least 24 hours notice. Cancellations with less than 24 hours notice may incur a service or trip charge.
Weather-Related Delays: We may need to reschedule installations due to weather conditions that could affect safety or installation quality. No charges apply for weather-related rescheduling.
Custom Orders: Special-order, custom-cut, tempered, laminated, or fabricated materials are non-cancelable and non-refundable once ordered or in production.
Liability and Insurance
The Glass Shop LLC carries comprehensive general liability and workers' compensation insurance. To the maximum extent permitted by law, our total liability for any claim shall not exceed the amount paid for the specific services giving rise to the claim. We are not liable for indirect, incidental, special, consequential, or business-related damages.
This limitation applies to all claims arising from our services, including but not limited to property damage, loss of business, loss of revenue, or any other consequential damages except as required by law.
Dispute Resolution
We are committed to resolving any concerns promptly and fairly. If you have issues with our services:
- Contact us immediately to discuss the concern
- We will investigate and work toward a mutually acceptable solution
- Any dispute arising from our services that cannot be resolved informally shall be resolved by binding arbitration in Missouri under the rules of a recognized arbitration provider, and judgment on the award may be entered in any court of competent jurisdiction
Changes to Terms
We may update these Terms of Service from time to time. Updated terms will be posted on our website and become effective immediately. Continued use of our services constitutes acceptance of any changes.
Questions About These Terms
If you have questions about these Terms of Service or our policies, please contact us:
The Glass Shop LLC
Aurora, Missouri
Licensed & Insured